Our clients, employees, and community are our family.  Our best day is when we help them.

Client Service Representatives are vital to our team. They work with the doctors and the office manager to ensure we can help the community by helping clients book appointments to see our medical team and help with inventory sales. You assist our medical team at our Kadoka SD office in achieving high quality medicine for our community by strict compliance of hospital policy. This position allows you contribute to excellent care of the animals in our area! We expect all teammates follow company policy, so our clinic can expand and help more of our patients.

A full time Client Service Representative works 40-50 hours per week.  CSRs work four 10-hour days in the slower seasons (outlined by the practice manager in July, August, December, January, and February) 7:45am -5:45pm with one set day off a week. During the other busier months, they work 5 10-hour days with paid overtime.   CSRs are not scheduled for emergency or after hour treatments.

Client Service Representatives are challenged to keep an efficient schedule in a busy  practice, while adapting to a variety of high flow situations on the phones and front desk. Individuals who adapt quickly to a variety of situations using written protocols will thrive in this environment. Some of the expectations of a CSR are listed below:

• Answering the phone to schedule appointments and get vaccine/product orders ready for all clients.  If a message must be taken, ensuring that message gets to the proper team member in a timely fashion.
• Checking in appointments for all clients and getting weight and pet history.
• Updating all clients records at the time of check in (including current phone numbers and email addresses) and scanning in records.
• Helping with restraint of pets for exams and vaccinations.
• Keeping exam area clean and inviting between appointments.
• Assisting with charges on the patient visit list, properly posting invoices with all the charges, checking out appointments and collecting payments according to hospital policy.
• Assisting clients in over-the-counter sales of large animal and companion animal products.
• Checking the mail box daily and putting incoming mail in appropriate comm center box.
• Entering checks on accounts.
• Balancing the till at the end of the day and creating the deposit to take to the bank.
• Processing the End of Day on Cornerstone, and printing off the reports that follow.
• Ordering and stocking inventory as it is received into the clinic.
• Checking for outdated vaccines and products monthly. Working with the office manager to return inventory according to company policy.
• Assisting the office manager in watching clinic flow to ensure adjustments are made as necessary.
• Assisting with surgeries as necessary including restraint, clipping, surgery prep and cleaning the surgery suite and instruments afterwards.
• Autoclaving instruments and gowns as needed.  Assist with monthly maintenance.
• Performing requested blood tests for pets and horses.
• Organizing and shipping lab samples to appropriate diagnostic labs as requested.
• Assisting with radiographs on pets.
• Providing for hospitalized pet care including monitoring after surgery .  Keeping hospitalized pets clean, dry, and following the walking and feeding/water schedules as assigned by the doctor.  Administering medication to hospitalized pets.
• Clean all of the used, empty kennels at the end of the day and re-assemble all clean kennels to be used the following day.
• Confirming patients for appointments.
• Purchase office supplies and lunch supplies once a week.
• Open and close the store according to the protocol if the office manager is gone.
• Ensuring the hospital’s rooms are well stocked and are neat and tidy.  This includes a rotating schedule to sweep, vacuum, mop the clinic as well as cleaning the bathrooms and wiping down counters and kitchen table.
• Performing other duties as assigned.

We seek courteous, enthusiastic, motivated, team members with strong communication skills. Team members should be willing to learn and contribute to success within the clinic.

All team members are reviewed 60 days after hire with our office manager, and again by the clinic owner on a yearly basis. We believe strongly in supporting you in reaching your goals. Opportunities can present themselves for those that show they are driven to meet clinic goals.

Secondary education in the fields of business, animal science, or marketing are a plus.  No experience is necessary. We are willing and eager to train the right person into this position! A four-level training sequence is laid out for employees by our Director of Administration. A review is conducted with each training level to ensure all questions are answered.

Compensation can vary due to experience and contributions to the clinic, but starting wage is 15.50-17$ per hour. Employees receive a uniform and CE allowance, benefits package,  and up to a 3% match on a simple IRA.

Interested candidates should forward a cover letter, resume, and the job application to the Kadoka office manager, Fritz Dorn : Fritz@westernvs.com  or drop off at the Kadoka office or
To apply, fill out this application then upload it with your resume and cover letter here.


We are an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

 

Dan Dorn
Dells Veterinary Services, P.C.
Dell Rapids, SD 57022
605-428-5636
frontdesk@dellsvet.com
www.dellsvet.com